Serving the coffee industry with a team boasting 20 years of experience, Troika offers its coffees to consumers based on the principles of quality and taste.
Appealing to those who enjoy diverse tastings, Troika continues to lead the sector by providing whole bean and roasted coffee services to many brands in both retail and wholesale markets.
With its policies prioritizing pre- and post-sales customer satisfaction, Troika always stands by its customers, providing solution-oriented service.
OUR VISION
Offering quality at affordable prices, Troika maintains its active role in the sector by also implementing a cafe concept.
While renewing and improving itself in line with customer needs, Troika aims to increase the number of cafes and continues to expand its coffee range to meet your expectations.
Troika's workshop events, organized periodically, help you take a step towards becoming a barista.
OUR MISSION
To bring our modern products and services to our consumers with quality, affordable prices, and a customer-focused approach. Our goal is to maximize customer satisfaction through our pre-sales and post-sales services.
OUR WORKING PRINCIPLES
As Troika employees, we behave ethically towards our company and colleagues.
Troika has adopted the principle of not discriminating against job applicants based on gender, age, ethnicity, language, religion, marital status, disability, political views or affiliation, sexual orientation, and gender identity.
All our employees are offered equal opportunities in the employment relationship process, compensation, training participation, promotion, retirement, and all employment conditions.
OUR QUALITY POLICY
To embrace customer satisfaction and continuous improvement with all our employees,
To benefit our country by closely following all developments in the sector, and to renew ourselves to be the best in our field,
To offer our services in the best conditions, to store products in the best conditions, and to deliver them to our customers at the right place and on time,
To ensure the continuous training of our employees for a qualified workforce,
To provide post-purchase customer satisfaction in the fastest, highest quality and solution-oriented way,
To evaluate our customers' requests and expectations in a way that will guide our quality goals,
To measure the performance of the processes included in the quality management system and use them in the direction of continuous improvement within the framework of team spirit,
To take and implement all necessary measures for the occupational health and safety of employees,
To take and implement all measures to protect natural resources, reduce waste, minimize environmental impacts and achieve energy savings.